Refund policy

Refund Policy

At Salvy, we strive to provide a secure and satisfying shopping experience. Should you need to request a return or refund, our policy is designed to ensure transparency, efficiency, and customer satisfaction.

1. Returns & Change of Mind

You may request a return and refund within 30 days of receiving your product. To be eligible for a return, your watch must be returned:

In pristine, undamaged condition;
Unworn and showing no signs of use;
In its original packaging;
Complete with all original accessories, manuals, and items included with the product.

How to request: Send an email to support@wearsalvy.com including:

Full name;
Order number;
Reason for the return.

Once your request is confirmed, we will provide you with the return instructions and shipping details.

2. Manufacturing Defects & Warranty

If your product arrives with a manufacturing defect, you may request a replacement or refund within 30 days of delivery. Additionally, all watches sold by Salvy include a 12-month limited warranty against manufacturing defects.

How to report a defect: Contact us via email at support@wearsalvy.com with:

Full name;
Order number;
Detailed description of the defect;
Photos or videos demonstrating the issue.

Items will undergo technical inspection to verify the reported defect. If confirmed, you may choose between a full product replacement or a full refund of the purchase price.

3. Refund Processing

Once your return is received and inspected, your refund will be processed back to your original method of payment:

Credit / Debit Cards: Refunds are submitted to your card-issuing bank within 5 to 7 business days after the return is approved. The time it takes for the credit to reflect on your statement depends entirely on your financial institution.

4. Return Shipping Costs

Change of Mind: For standard returns, return shipping fees may apply depending on the customer's location, unless otherwise specified during active promotions.
Manufacturing Defects: If a manufacturing defect is verified, Salvy will cover all shipping costs associated with returning the defective item and dispatching a replacement.
Late Requests: Return requests made outside the established policy timeframes may be denied or subject to shipping fees covered by the customer.

5. Return Packaging

We recommend returning the product in its original packaging along with all accessories received. If the original packaging is unavailable, please use a secure, protective shipping box to ensure the watch is not damaged during transit.