Shipping policy

Shipping Policy

At Salvy, we strive to provide a secure, transparent, and efficient shopping experience. This Shipping Policy outlines the conditions, timelines, and responsibilities regarding the shipment of products purchased through wearsalvy.com.

1. Order Origin and Fulfillment

Products offered by Salvy may be shipped from domestic and international fulfillment centers, depending on stock availability and the most efficient logistics route for each order. All shipments are fully tracked to ensure safety and convenience.

2. Processing Time

After payment confirmation, orders go through sorting, quality inspection, and preparation for shipment. The standard processing time is 1 to 3 business days. Once the product is dispatched, the delivery timeframe begins.

3. Delivery Timeframes & Options

Salvy offers Free Premium Shipping on orders.

Premium Shipping (Free)

Estimated delivery time: 5 to 15 business days after dispatch;
Tracking code included;
Transit loss and damage insurance included;
Dedicated customer support throughout the delivery process.

Note: Delivery timelines are estimates and may be subject to changes due to exceptional circumstances, such as:

Carrier strikes or disruptions;
Adverse weather conditions;
High-demand holiday periods;
Customs inspections or clearance procedures;
Force majeure events.

4. Order Tracking

All orders placed with Salvy include full tracking capabilities. The tracking code will be sent to the customer's registered email within 3 business days after dispatch. You can use this code to monitor all stages of delivery until the package arrives. Please note that tracking updates may take a few days to reflect in the carrier's system after initial dispatch.

5. Delivery Conditions

Deliveries are handled by trusted courier partners. In certain situations—such as the recipient being absent, delivery access restrictions, or incorrect delivery access—the package may be held at a local carrier facility or pickup point. If an order contains multiple items, they may be shipped separately, each with its own individual tracking code.

6. Shipping Address

Customers are strictly responsible for entering accurate and complete shipping information at checkout. Requests to change an address must be made within 24 hours of order confirmation. After this window, the order enters active fulfillment and modifications cannot be guaranteed. If a package is returned to the sender due to incorrect or incomplete information provided by the customer, the cost of reshipping will be the customer's responsibility.

7. Loss or Damage During Transit

Salvy takes full responsibility for orders until they are successfully delivered to the customer. If a package is lost in transit or arrives with physical damage caused by shipping, please contact our support team immediately for evaluation. Upon confirmation, you may choose between:

A complete product reshipment; or
A full refund of the purchase price.

8. Duties and Taxes

Salvy covers applicable logistical and import duties. Customers will not be responsible for paying additional import fees, customs tariffs, or hidden taxes on orders purchased through our website.

9. Package Reshipment

If a package requires reshipment due to reasons outside of Salvy's control, a new delivery timeframe will be calculated starting from the confirmation of reshipment. Situations that may trigger a reshipment include:

Incorrect or incomplete address provided by the customer;
Failure to pick up the order at the designated carrier facility within the established holding window;
Unjustified refusal of receipt.